The customer may or may not have contacted the merchant about remedying this situation ahead of time. They may even be completely wrong. However, responsibility falls to the seller to ensure that the transaction goes smoothly and the customer is satisfied. A failure somewhere within the fulfillment process, including at the customer service level, can […]

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Common chargebacks in a card-not-present environment (some of these reasons may be exclusive to POS of MOTO (mail order / telephone order) merchants). Cancelled recurring transaction Merchant continued to charge cardholder’s account for recurring transaction after receiving a notice of cancellation. Tips: Provide the documentation by the due date to preserve your rights. Represent the […]

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